Cancellation and refunds

The managed website and funnel service is billed monthly in USD. There is no minimum commitment at launch.

Cancelling your service

Send a request through the contact form before your next renewal date. Include your business name and the website or account concerned. Do not send payment card details or passwords.

I confirm the cancellation and stop the next renewal. Your service continues through the billing month already paid for. Ordinary cancellation does not include a pro-rata refund for the unused part of that month.

Requesting a refund

For a duplicate or incorrect charge, a service not supplied as agreed, or another refund request, choose Billing or refund on the contact form. Explain the issue and include an invoice or payment reference, if available.

I review the payment and agreed service, respond with the outcome, and correct confirmed billing errors. Any refund due under the service agreement or applicable law is honoured. An approved refund is returned through the original payment method where possible; the payment provider determines when it appears in your account.

Raising a complaint or dispute

Use the contact form and choose Complaint. Include what happened and the outcome you are asking for. I review the complaint against the agreed scope and payment records. This process does not remove any rights available through your payment provider or under applicable law.

Moving your website

Your completed website remains yours. Ask for a handover before the service ends so we can agree how to move it. Third-party plugin licences and external services remain subject to their own terms, and may need separate replacement licences on a new host.

Zuberi AI Ltd · DIFC company number 14409 · Business details.